Shipping policy

Last updated: [Date]

We ship orders to [countries or regions you serve].

Order processing
Orders are usually prepared for shipment within [number] business days after payment is confirmed. Processing times do not include weekends or public holidays. If an item requires a different processing time, we will state this on its product page or contact you.

Shipping rates and delivery estimates
Available shipping options, costs, and estimated delivery times are shown at checkout based on your delivery address and order. Estimated delivery times begin after your order has been dispatched and are not guaranteed. Delays may occur due to carriers, customs, weather, or other circumstances outside our control.

Tracking
If tracking is available for your shipment, we will send the tracking information to the email address provided at checkout once your order has been dispatched.

Customs duties and import taxes
[State clearly whether the customer or your store is responsible for any applicable import duties, taxes, and customs fees.]

Incorrect addresses and delivery issues
Please check your shipping address before placing an order. If you notice an error, contact us at [support email] as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched. If your package is delayed, lost, or arrives damaged, contact us at [support email] with your order number so we can help investigate.

Returns
For information about returns and refunds, please see our Return and Refund Policy: [policy link].

Contact
If you have questions about shipping, email us at [support email].