Frequently Asked Questions & Pet Care

While our botanicals are intended for decorative ambiance rather than as pet chew toys, they are chemically completely inert and non-toxic if mouthed or licked.

Our leaves are tear-resistant and reinforced with flexible memory-wire cores to resist fraying or shedding loose micro-fragments.

Never. Cheap artificial greenery often emits strong phthalate or petroleum fumes that irritate pets' ultra-sensitive olfactory systems.

TFdegr botanicals undergo an industrial post-cure thermal degassing cycle before packaging, ensuring every single branch arrives completely odorless and neutral to your pets' noses.

We specifically engineer weighted bases and solid ceramic/resin planter vessels with low centers of gravity. Even when dogs brush past in high excitement or playful cats swat at lower foliage, the pots remain upright and tip-resistant.

We provide Free Worldwide Standard Shipping on all orders! Shipping is calculated directly into our product pricing, so there are never any unexpected freight fees at checkout.

We regularly ship to the United States, United Kingdom, Canada, Australia, and European Union countries with zero hidden customs duties.

Every order is carefully inspected, packed in reinforced protective cartons, and dispatched within 24 to 48 hours.

Direct air-express transit typically takes 7 to 12 business days to deliver right to your doorstep via local premium carriers (USPS in the US, Royal Mail in the UK, Australia Post in AU).

As soon as your package is scanned into the carrier network, you will receive an automatic dispatch email with your tracking number and live tracking link.

You can also check your shipment status anytime through our direct concierge email at support@tfdegr.com.

We want you and your pets to fall in love with your home greenery without anxiety. If you are not completely delighted with the botanical realism, quality, or pet compatibility within 30 days of receiving your order, simply contact our concierge team at support@tfdegr.com.

We will provide return instructions and process your full refund upon receipt.

Although our reinforced honeycomb cartons prevent transit shock, courier accidents occasionally happen. If any stem or pot arrives damaged, simply snap a quick photo and email it to support@tfdegr.com.

We will dispatch a 100% brand-new replacement immediately at zero extra cost to you. No cumbersome return trips to the post office required.

Zero soil means zero gnats, zero root rot, and zero dead fallen leaves! For monthly routine care, gently swipe foliage with a microfiber cloth or soft duster.

For a refreshing deep clean, you can wipe the leaves with a damp cloth or give them a quick rinse under lukewarm running water, then let air dry naturally in the shade.

Our botanical pigments are UV-stabilized during the molding process. They resist sun-bleaching and yellowing, making them perfect for sunny windowsills where your cats and dogs love to lounge.

Yes! TFdegr is the #1 gift choice for pet owners who had to give up real flowers. At checkout, simply enter your recipient's delivery address. If you leave a gift note in the checkout order instructions, we will gladly enclose a complimentary printed gift card.

Our customer concierge is staffed directly by our core team—not automated chat bots. You can email our concierge team anytime at support@tfdegr.com or submit an inquiry through our Contact Concierge desk. We guarantee a human response within 12–24 business hours.

We commit to personal responses within 12 business hours.