Refund policy

At TFdegr™, customer satisfaction and pet safety are our top priorities. We want you and your pets to feel 100% confident in every purchase. That is why we proudly offer our transparent 30-Day Happiness Guarantee.

1. 30-Day Happiness Guarantee

You have 30 calendar days from the date your package is delivered to request a return or refund. If our Real-Touch™ faux botanicals, planters, or pet lifestyle accessories do not meet your expectations, we are committed to making things right.

2. Damaged or Defective Items (100% Free Replacement or Full Refund)

We pack all botanical trees, floral stems, and planters in heavy-duty crush-tested boxes. However, if transit damage occurs:

• Email us at support@tfdegr.com within 30 days of delivery with your order number and a clear photo or video of the damaged item/box.
• We will immediately send you a 100% Free Replacement with expedited tracking or issue a Full Refund back to your original payment method.
• You do NOT need to ship the damaged piece back to us, saving you time and hassle.

3. Standard Discretionary Returns (Change of Mind)

If you change your mind or prefer a different botanical style:

• Items must be clean, unused, and returned in their original protective packaging.
• Contact support@tfdegr.com with your order number to initiate a return request. Our concierge team will provide an authorized RMA number.
• Ship the item by mail to our designated physical return facility:
  TFdegr Returns Department (RMA Center)
  Recipient: TFdegr Fulfillment Center
  Address: Government Dormitory opposite Municipal Kindergarten, Shawan Road, Baishawan Sub-district, Gangkou District
  City: Fangchenggang, Province: Guangxi
  Postal Code: 538000, Country: China
  Telephone:
• The customer is responsible for the actual return shipping postage. We do not charge any restocking fees ($0.00 restocking fee).

4. Refund Inspection & Payout Timeline

• Once your return arrives at our facility, our team will inspect the item within 2 business days.
• Upon approval, your refund will be processed immediately. Credit card and PayPal banks typically take 2 to 4 business days to post the funds back to your statement.

5. Order Cancellations

To ensure fast delivery, orders enter fulfillment rapidly. You may cancel your order free of charge within 2 hours of placing it by emailing support@tfdegr.com with the subject line "Cancel Order #[Order Number]".

6. Official Support & Physical Return Facility

For any return authorization, tracking updates, or questions, please contact our dedicated concierge team: